Senior Advisor

Customer & Employee Experience

Meet Rodney

Rodney Smith is a strategist, consultant, thought leader, and an expert in strengthening customer and employee experience in organizations. With over 24-years’ experience leading complex customer initiatives in retail, hi-tech and manufacturing industries, Rodney Smith brings a unique ability to translate the strategic priorities of your leadership team into actionable plans while gaining support throughout your organization. He creates strategies to strengthen customer driven growth and change inside organizations, reliably enhancing employee engagement and improving customers lives. He excels at assessing, solving, leading, and unifying leadership, transforming workplace cultures, enhancing customer & employee experiences, and simplifying operations: aligning teams and moving everyone in a common direction. Rodney is a co-founder of the Austin Coaching Coalition, an active member of the Customer Experience Professionals Association (CXPA) and Association for Corporate Growth (ACG) and has served as part of Vistage Austin’s Trusted Advisor (TA) Group. Rodney lives in the Austin, Texas area and is honored to serve a diverse set of causes such as children, food/health challenges, disaster relief and education. He proudly serves organizations such as Habitat for Humanity, The Capital Area Foodbank of Texas, AmeriCorps, Junior Achievement, Operation Turkey, Manos de Cristo School and Bikes for Kids.

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